How do I open an account?
Desktop: You will see a 'JOIN NOW' button located top right of our website.
Mobile or Tablet: In the top right you will see 'SIGN UP'.
Registration should take no longer than a couple of minutes, follow the simple steps and start betting today.
What do I do if I forget my password?
Desktop: If you have forgotten your password, click “Login” and select “Forgot password?” on the login pop up (top right). You will need to enter your email address sand the verification code displayed on screen.
Mobile or Tablet: Select “Login” and the select “Forgotten Password?”
Fill in your email address and the onscreen verification code and follow the steps on your email.
Can I change my password?
You can change your password by going to “Personal Details” and finding “Password”. Simply enter your current password, your new password and confirm your new password before clicking “Change Password to confirm the change.
What do I do if I forget my username?
Please contact Customer Support via Email or Live chat who will help you gain access to your account. Email: firstname.lastname@example.org.
How do I close my account?
You can close your account at any time by going to the drop-down menu in the top right corner and selecting “Responsible Gambling”, there is then an option on the left-hand side for “Account Closures”.
Alternatively, we can close your account by contacting Support via Email or Live chat.
Please visit our Responsible Gambling page for details on Self-Exclusion’s and Time Outs.
How do I reopen my account?
For normal account closures, in order to reactivate your account, you will need to contact Customer support.
How do I update my address details?
In order to update your address details please contact Customer support who can update these for you. Other Personal Details can be changed via our “Personal Details” section.
How do I update my marketing preferences?
In order to update your marketing preferences, go to “Personal Details” & find “Emails and Notifications”. Here you can switch your preferences and stay in control of what kinds of communications you receive.
What is KYC?
We are required to identify all our customers for regulatory purposes. Your full name, date of birth and address must be successfully verified prior to being able to make a deposit.
Where do I upload/send documents to?
You can upload your documents through your account once logged in go to the drop-down menu next to your username and select “Documents upload”.
I have entered the incorrect details; how do I change these?
In order to amend personal details such as name and date of birth, we will require you to contact our Customer Service team. Please get in touch by Live Chat or Email.
How long does it take to verify my documents?
We try to verify your documents within 24 hours but advise it can take up to 72 hours for documents to be verified. You will be unable to make a deposit until your account has completed the KYC Process.