Technical Support

You can find the answers to some of our most commonly asked questions right here. They cover your account, payments, our Sportsbook, casino, responsible gambling, regulations and complaints procedure.

If you still have a query after checking here, contact us at support@sportpesa.uk or use our Live Chat to speak directly to an agent.

How do I open an account with SportPesa?
Desktop: You will see a 'JOIN NOW' button located top right of our website.
Mobile or Tablet: Head to the HOME button (top left) and click REGISTER.
Registering should take no longer than a couple of minutes, follow the simple steps and start betting today!

What do I do if I forget my Password?
Desktop: If you have forgotten your password, click on Forgot password? (top right)
Mobile or Tablet: head to HELP > LOST PASSWORD
Fill in your username and Email address and we will send you a new password

What do I do if I forget my Username?
Please contact Support via Email or Live chat who will help you gain access to your account.

Can I close my account?
You can close your account at any time by contacting Support via Email or Live Chat. Please visit our Responsible Gambling page for details of Self-Exclusion and Time Outs.

Can I set daily deposit limits?
Yes, please visit our Responsible Gambling page for further information

What is the minimum sum for making a deposit?
Please refer to the Deposits and Withdrawals page

Which deposit methods are accepted?
We accept Visa and MasterCard along with the following e-wallets; Skrill & NETeller

Is there a fee to make a deposit or withdrawal?
Deposits and withdrawals are free with SportPesa however, your card scheme, e-wallet provider or bank may charge you to move or upload money. Please check with your provider.

How long does it take for the deposit to reflect in my account?
Deposits normally clear immediately but this depends on the method of deposit and whether you have used that method before. We may sometimes require you to provide identification before we will accept your payments. This is a normal part of our security checks and will usually only take a short time providing you can supply the required documentation. Once the website has accepted your deposit successfully, you can start playing immediately.

If you fund your account via an e-wallet account they may also want to verify your address and email details before allowing you to upload money for gaming purposes.

How long does it take to withdraw from my account?
In line with the terms of our Online Gambling Licence and Anti-Money Laundering legislation, we may need to see further identification from you before approving a withdrawal from your account. As soon as you have satisfied these requirements we will process your request as quickly as possible. How quickly the money is available in your account depends on the method of payment used and the banks involved but clearing will usually take 2-3 days.

What are the advantages of betting with SportPesa?
We're here to give you the ultimate online betting experience. SportPesa brings you a wide selection of Events and Markets along with competitive betting odds. We also offer Live Betting on over 25 thousand events each month.

How do I place a multiple or accumulator bet?
To place an Accumulator bet, choose your desired selections, below your selections you will have multiple bet choices, here you can tick the box of your choice and select a stake.

What are the minimum and maximum stakes I can make?
The minimum bet accepted is 0.10p or currency equivalent. The maximum differs between sports, markets and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet.

How do I place a bet higher than the maximum allowed?
You can submit a bet higher than the maximum allowed. Once you submit, your bet will be referred to a trader and you’ll receive either an approval or a new offer.

What is Cash Out?
Cash Out is a sportsbook feature that allows you to take a profit or a loss on your bet before that bet has settled. Cash Out offers are made in real time and your Cash Out offer will reflect live market prices.

How do I Cash Out my bet?
Cashing out your bet could not be easier! Follow the steps below:-

  1. Place a single or accumulator bet on a pre-match or live event;
  2. Go to the ‘My Bets' tab on the Betting Slip;
  3. Note the current cash out value of your bets;
  4. Take your Cash Out amount by clicking on the Cash Out button.

Why Can’t I Cash Out my bet?
Cash out is not available for all bets. If you do not have a Cash Out offer it is not available at this time. Please check My Bets regularly to see if you have a Cash Out offer.

What is a Bonus Token?
A Bonus Token is a Bonus you can use to place a bet. If your Bonus Token bet wins you will only receive the winnings from this bet, Bonus is not included in bet returns.

I can’t find my Bonus Token

You can check Active and Previous Bonus Token history in the Bonus Information page

How do I use my Bonus Token?
To place your Bonus Token simply follow the steps below:-

  1. Bonus Token will be accessible in your bet slip;
  2. Select your selection/s and pick a single or accumulator bet on a pre-match or live event;
  3. You MUST select Bonus Token from the drop down box, this will automatically populate your bet amount;
  4. Then... Just hit Place Bet!

My Bonus Token has expired, can I have another one?
Bonus Tokens are valid for 5 days from issue date. SportPesa cannot re-issue if Bonus Token has expired.

My Bonus Code has not worked?
Your Bonus should be located in your Bonus + Balance wallet. This is your Deposited funds and Bonus combined. If you still believe your bonus code has not worked please contact Support via Email or Live Chat.

What is the wager Requirement on my bonus?
If you are unsure about your bonus and its wagering requirement status you can check the Status by contacting our Support via Email or Live Chat.

Can I opt out of a bonus?
Once a bonus has been taken, you cannot opt-out without forfeiting any winnings won during the bonus. Only the actual deposit amount can be returned in these circumstances.

Responsible Gambling
SportPesa encourages all players to Gamble responsibly. We have the following features to help you along the way. Please click here.

Regulations
SportPesa is powered by TGP Europe Ltd of 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB. TGP Europe provides software and network services in the Isle of Man under a licence issued to TGP Limited under the Online Gambling Regulations Act 2001 on 23 September 2012.
TGP Europe Ltd is licensed and regulated by the UK Gambling Commission for provision of services to the United Kingdom.

Complaints
If you are unhappy with any part of our service, please contact us immediately via Customer Support. In the event that a satisfactory resolution is not reached, you can lodge your complaint with the Authority detailed below:

If you are a UK resident:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/

If you are not a UK resident:
Please direct your complaint to the Isle of Man Gambling Supervision Commission. Further details can be found at https://www.gov.im/gambling/