Get in Touch
You can contact us in multiple ways, for the quickest response and 24/7 availability use our Live Chat to speak with an agent.
Or Email Customer Services at: firstname.lastname@example.org
To send additional documents, such as your age verification or proof of address, please email: email@example.com
Our postal address is: SportPesa 2nd Floor, Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB.
If you have any customer support queries please use the online submission form below or email: firstname.lastname@example.org
If you wish to lodge a complaint please contact us at: email@example.com. We try our very best to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure. However, in the event that a satisfactory solution isn't reached you can lodge your complaint with the following authorities:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or 'alternate dispute resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.
We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.
Please direct unresolved complaints to them at telephone number +44 207 347 5883.
Further details about IBAS can be found at http://www.ibas-uk.com/
Please direct your complaint to the Isle of Man Gambling Supervision Commission.
Further details can be found at http://www.gov.im/gambling/