Contact Us

Complaints

If our Customer Support team was unable to resolve your query & you wish to lodge a complaint, please contact us at: escalations@tgpeurope.com. We try our very best to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure.

UK Residents:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or 'alternate dispute resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.
We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.
Please direct unresolved complaints to them at telephone number +44 207 347 5883.
Further details about IBAS can be found at http://www.ibas-uk.com

Your first deposit must be made via a debit card registered to you, the account holder. The option for e-wallet deposits will be available soon after a successful debit card deposit is made.


By submitting your transaction, you are agreeing that you are aware of our customer funds policy, adhering to regulator guidelines of basic protection. Please see here for more information on the UK gambling commission rating system and details on how we manage your funds which can also be found in section 4.3 of our terms and conditions.