- Post to Sportpesa, 22A Castle Street, Douglas, Isle of Man, IM1 2EZPlease provide the full details of your complaint along with details of your account where applicable, including Email Address, Full Name, Username, Postcode & Date of Birth.
Any complaints & disputes can be raised through the channels above, however, if you wish to escalate your complaint or dispute, please email [email protected] where TGP Europe Ltd, the regulated license holder for Sportpesa, will try to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure.
Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or Alternate Dispute Resolution provider (ADR) in line with Licence Conditions and Codes of Practice (LCCP) Social Responsibility (SR) code provision 6.1.1. Should you feel that Sportpesa and TGP Europe Ltd have not resolved your dispute in a timely, fair, open and transparent manner, please contact the following appointed ADR:
TGP Europe Ltd are Socially Responsible and may contact you via a recorded phone line or from our support email address if there are any concerns over your gambling activity. Visit our Safer Gambling section for advice or check out our Play Safe Tools to help manage your gaming.
Sportpesa is powered by TGP Europe Ltd of 22A Castle Street, Douglas, Isle of Man, IM1 2EZ. TGP Europe Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 38898
Under 18s are strictly forbidden from gambling on this website. Underage gambling is an offence.
See T&Cs for more information. Gamble Aware - gambleaware.co.uk
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